Terms and fees
Terms, fees and complaints
What Lift charges, how to complain, the WA Fitness Industry Code, our challenge rules and where our food data comes from.
LIFT Gym Wangara is a business name of Holistic Hero Australia Pty Ltd, ABN 46 680 683 505. Unit 3/7 Finlay Place, Wangara WA 6065. hello@liftgym.au
1. Fees
All prices include GST. No joining fee. No cancellation fee. The prices page has more about each option.
| What | Price | Good to know |
|---|---|---|
| 28 Day Kickstarter | $149 for 28 days | $149 if you join by midnight on the day of your free trial, $179 after that. After 28 days it continues as Unlimited at $65 a week, unless you tell us before then. No joining fee. |
| Unlimited Membership | $65 per week | Paid weekly by bank direct debit. No joining fee and no cancellation fee. Cancel with 28 days’ notice. You can pause for whole weeks when life gets busy. |
| 10 Class Pass | $230 for 10 classes | No weekly payments and no notice period. Nutrition and progress tracking are part of the Kickstarter and Unlimited, not the pass. |
| Single class | $25 per class | No membership needed. |
| InBody 570 scan | $35 per scan | The same price for members and non-members. Two scans are already included in the Kickstarter. |
| FIFO Membership | $35 per week | Gym classes can’t be booked on your away weeks. By enquiry: talk to us about your roster first. |
| Lift Challenge | Shown before you join | Only when a challenge is running. The dates and price are shown before you join. |
Unlimited needs 28 days’ notice to cancel. The Kickstarter, passes and single classes have no notice period.
While an Unlimited membership is paused, you can keep your nutrition, recipes and progress tracking for $9.99 a paused week.
Lift Online
Online coaching is coming soon in the Lift app. Founding prices until 31 December.
| What | Price | Good to know |
|---|---|---|
| Lift Online Solo | $9.99 a week | Founding price, then $14.99 a week. No minimum. Cancel with 7 days’ notice. |
| Lift Online Coached | $39 a week | Founding price, then $49 a week. 4 week minimum, then 7 days’ notice. No setup fee. |
| Lift Online 1:1 | $89 a week | Capped at 10 people so Chris can give each one his time. 4 week minimum, then 7 days’ notice. When all 10 places are taken, you join the waitlist. |
2. How to complain
Email hello@liftgym.au with what happened and what you’d like us to do.
The route outside Lift is a complaint to WA Consumer Protection: consumerprotection.wa.gov.au.
For a complaint about your personal information, see section 15 of our privacy policy.
3. The WA Fitness Industry Code
Lift follows the WA Fitness Industry Code of Practice, the Fair Trading (Fitness Industry Code of Practice) Regulations 2020.
Read the Code, or read WA Consumer Protection’s guide to it.
4. Lift Challenge rules
Each Lift Challenge has its own full rules: the dates, the entry price, how it’s judged, the judges and the prize. We publish them here before entries open. Prizes are decided by judging, never by chance, and only people 18 or over on the start date can win.
Questions about a challenge: hello@liftgym.au.
5. Food data
The food and nutrient information in the Lift app includes data from Food Standards Australia New Zealand (FSANZ): the Australian Food Composition Database and AUSNUT 2023, © Food Standards Australia New Zealand. Lift has adapted this data, for example by scaling portions and rounding. Our adapted version of this data is licensed under the same FSANZ data user licence. It is provided as is and without warranty. FSANZ does not endorse Lift or this app.
There are limitations associated with food composition databases. Food composition data used in the database or databases may represent an average of the nutrient content of a particular sample of foods and ingredients, determined at a particular time. The nutrient composition of foods and ingredients can vary substantially between batches and brands because of a number of factors, including changes in season, processing practices and ingredient source, and methods of calculation.
This food data is based on Australian data, and Australian data may not be appropriate for use in other countries.
Chris Goodall and Lisa Liu